I am Mustafa Tarek, a dedicated professional with a Bachelor's degree in Business Information System from Sadat Academy for Management Sciences. I have accumulated diverse experiences as a Dispatch Coordinator, Operations Coordinator, and Customer Service Representative. My strong problem-solving, communication, and teamwork skills, coupled with a solid understanding of business processes, make me a valuable addition to any organization.
Experience
Other
CRM
Fifth Settlement
,
Cairo
Apr 2022
-
Oct 2023
Job
Description:
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts
through open and interactive communication
Provide accurate, valid and complete information by using the right
methods/tools
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer
accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job
Achievements:
Achieving high customer satisfaction ratings.
Resolving complex customer issues.
Receiving positive customer feedback.
Other
Administration
Downtown Cairo
,
Cairo
Nov 2021
-
Feb 2022
Job
Description:
Communication and collaboration
Implement and maintain standard operating procedures
Coordinating projects
Improve operations efficiency
Support project management activities as needed
Administrative support
Identify and resolve operational issues promptly
Job
Achievements:
Successfully coordinated and managed the daily operations of a busy office environment
Streamlined operational processes to improve efficiency and productivity
Developed and implemented new policies and procedures to ensure compliance with regulations
Monitored and reported on operational performance metrics to identify areas for improvement.
Other
New cairo
,
Cairo
Sep 2020
-
Oct 2021
Job
Description:
Dispatch security personnel to respond to emergencies and incidents
Maintain accurate records of security incidents and activities
Provide excellent customer service while ensuring safety and security
Follow established security protocols and procedures
Prepare accurate reports for upper management
Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
Relaying information such as work orders or important updates to and from partners, upper management or field supervisors
Speaking with supervisors or customers to resolve problems, requests for services or equipment Preparing daily work such as schedules
Preparing work orders for crew or receiving work orders from work crews Keeping and organizing work requests, customer requests,
completed work requests, charges for work performed & expenses for services performed
Creating proposals for interested clients
Job
Achievements:
Developed and maintained relationships with key clients, enhancing customer satisfaction and retention.
General Setting
Account Setting
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Yesterday with @Jack Piller and @Emily Stone at the concert of # Rock'n'Rolla in Ontario.
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Jason borne
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