• Other CRM Teleperformnace

• Egypt Apr 2022 - Oct 2023 (1 Years)

• Job Description : Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Job Achievement : Achieving high customer satisfaction ratings. Resolving complex customer issues. Receiving positive customer feedback.
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• Other Administration IH Cairo

• Egypt Nov 2021 - Feb 2022 (0 Years)

• Job Description : Communication and collaboration Implement and maintain standard operating procedures Coordinating projects Improve operations efficiency Support project management activities as needed Administrative support Identify and resolve operational issues promptly
• Job Achievement : Successfully coordinated and managed the daily operations of a busy office environment Streamlined operational processes to improve efficiency and productivity Developed and implemented new policies and procedures to ensure compliance with regulations Monitored and reported on operational performance metrics to identify areas for improvement.
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• Other CRM California Panther Security

• Egypt Sep 2020 - Oct 2021 (1 Years)

• Job Description : Dispatch security personnel to respond to emergencies and incidents Maintain accurate records of security incidents and activities Provide excellent customer service while ensuring safety and security Follow established security protocols and procedures Prepare accurate reports for upper management Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs Relaying information such as work orders or important updates to and from partners, upper management or field supervisors Speaking with supervisors or customers to resolve problems, requests for services or equipment Preparing daily work such as schedules Preparing work orders for crew or receiving work orders from work crews Keeping and organizing work requests, customer requests, completed work requests, charges for work performed & expenses for services performed Creating proposals for interested clients
• Job Achievement : Developed and maintained relationships with key clients, enhancing customer satisfaction and retention.
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• Bachelor’s Degree , Business, Information systems (Business informatics Sadat Academy for Management Sciences

• Grade: B+ From: Oct 2019 - Jun 2023 (3 Years)

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